Terms of Service
TERMS & CONDITIONS (NUTZUNGSBEDINGUNGEN) - VENUED
Version: 2.5
Effective Date: 19.09.2026
Changelog (v2.5): Added § 12B (Curated Supplier Listings) and a corresponding definition. Until this version the Terms described curated listings only for Events (§ 12A), while the Operator also publishes a directory of venues and event spaces; that directory had a basis in the Privacy Policy (§ 4.6, § 5.12) but none in these Terms. § 12B closes that gap and extends the same regime to professional service providers. § 12B.2 states who may appear: only a venue or space operated as a business, or a person or undertaking that publicly holds itself out as offering the services commercially, evidenced in particular by an Impressum under § 5 DDG, a trade or VAT registration, or a public rate or booking page. § 12B.3 limits content to factual business metadata, an Operator-authored description, and Operator-created or licensed visual material, and states that no compiled email address is published. § 12B.5 records that an enquiry sent through the Platform to an unclaimed listing is transmitted at the enquiring User's request and is not a commercial communication of the Operator's own. § 12B.7 provides correction and removal from the listing's own page. § 12B.8 states that the Operator does not verify availability, qualifications, insurance, or licences. Corresponding disclosures were added to the Privacy Policy (§ 4.7, § 5.14).
Changelog (v2.4): Corrected and extended Part D and the cross-cutting Part E. § 21.1 was rewritten: it previously stated that no platform fee was charged, which ceased to be accurate when a flat per-Ticket platform fee entered service; the clause now states the fee, its basis, the waiver, and the fact that free RSVPs and deposits carry no fee. § 21.2 was widened from "future fees" to any change of fee, including a change of rate or calculation basis and the revocation of a waiver, and now protects Tickets already sold. As a matter of drafting policy, this version states no monetary rate anywhere: the platform fee rate is published in the venued-dashboard and the Subscription price in the app, in each case before the contract is concluded, so that pricing can change under the notice provisions in § 21.2 and § 24.6 without amending these Terms. New § 21.6 (free Events and fair use), § 21.7 (late payment), and § 21.8 (platform tax transparency under the PStTG / DAC7, including the Operator's reporting duty and the Organizer's duty to supply and correct data) were added. New § 20A sets out the data processing agreement required by Art. 28 (3) GDPR for personal data the Operator processes on an Organizer's behalf, with a processing schedule in Appendix 1. New § 20.8 to § 20.12 add duties on Buyer communication, cancellation and material change, imported contact data, recording at Events, and safety notices. New § 17.1a sets minimum requirements for an Organizer's refund policy and a default rule where none is published. New § 18.7 covers purchase limits and payment verification. New § 19.6 adds a trade-controls and sanctions warranty. New § 22.4 limits the Operator's own liability towards Organizers who are entrepreneurs, without touching § 27 for consumers. Part D's allocation of risk to the Organizer was strengthened so that it is collectable rather than merely stated: § 22.1 gained letters (h) to (k) covering imported contact data, recording at the Event, authority proceedings, and amounts a payment processor recovers from the Operator; new § 22.1a states the limits of the indemnity, including that it does not cover the Operator's own intent or gross negligence, unclaimed Curated Listings, or a penalty that cannot lawfully be indemnified, and apportions shared fault; new § 22.1b sets out notice, tender of defence, and settlement control; new § 22.1c adds payment terms, a set-off right, and a right to require security; § 22.2 restates insurance as the Organizer's own decision and adds that the Operator neither requires nor verifies it and assumes no duty in relation to it; new § 22.5 makes co-organizers jointly and severally liable; and new § 19.7 adds a warranty of authority and a duty to report authority contact. Consistent with the Operator's position that Organizers run their own events, no clause requires an Organizer to produce insurance or licence documentation to the Operator; § 19.4 and § 22.2 allocate those responsibilities without making the Operator a verifier. New § 10.5 allocates inherent Event risk to the Organizer without limiting § 27.1. New § 23.5 permits reference use of an Organizer's name and logo with an opt-out. New § 24.8 adds a voluntary 30-day satisfaction guarantee on the Subscription. New § 25.4 adds the app-store provisions required by Apple and Google. § 7.1 gained a new letter (q) on evasion of rate, messaging, and purchase limits. New § 22A implements Regulation (EU) 2019/1150 (the P2B Regulation) for Organizers who are business users: the main parameters determining where an Event ranks and their relative importance, an express statement that ranking is not for sale, disclosure that the Operator also publishes Events of its own and how they are treated, what data an Organizer can access, statements of reasons on restriction or suspension, and the small-enterprise position on complaint handling and mediation. § 32.2 was corrected: its 14-day notice period is below the 15-day minimum that Art. 3 (2) of that Regulation sets for business users, so § 22A.2 now gives Organizers 30 days. § 8.2 now states whether a moderation decision was taken by automated means and confirms that removal, suspension, and termination are decided by a person. § 11.2 was corrected: in-app reporting and blocking of individual Users has shipped and the clause no longer describes it as a future feature. § 29.4 (d) was updated to carry the new surviving sections. Two statements of fact that had gone stale were corrected. § 8.4 said that no out-of-court dispute-settlement body had yet been certified in Germany and that internal review was therefore the only channel; the German Digital Services Coordinator certified the first such body on 12 August 2024 and a second since. The clause now names them, points to the list the European Commission publishes, and states the Operator's position under Art. 19 DSA. § 30.3 referred Users to the European Commission's ODR platform, which was discontinued on 20 July 2025 when Regulation (EU) No 524/2013 was repealed by Regulation (EU) 2024/3228; the reference was removed here and from the Impressum, and the statement on consumer arbitration under the VSBG was kept.
Changelog (v2.3): Rewrote § 4.5 to describe guest RSVP and guest Ticket purchase as they actually work. The previous wording stated that RSVP, ticket purchase, and profile creation require a full account; they do not. § 4.5 now discloses that an Order may be placed without registering, that the Operator then creates a limited ("lite") account for that person automatically, that such an account appears on the public attendee list of the Event by default, and how the person reaches the account and its controls. Corresponding disclosures were added to the Privacy Policy (§ 3.5a, § 3.10, § 5.11).
Changelog (v2.2): Operator succession from Alara Özdenler (sole proprietor) to Venued UG (haftungsbeschränkt), HRB 314371, Amtsgericht München, effective 16.07.2026 (§ 1.1, § 1.5).
Changelog (v2.1): Introduced Curated (aggregated) Listings and the Event-claim flow (new § 12A; amended § 1.3 definitions and § 12.1); added a repeat-infringer policy (§ 8.7); added a promotional-purpose confirmation for Organizers (§ 20.1, cf. § 31 (5) UrhG); clarified that Operator-side compilation of factual data is permitted (§ 23.4); adjusted response targets (§ 31.2); activated the Venued Plus subscription as a live, Operator-sold service (§ 24; § 1.3 definitions).
Status: Live commercial service (event discovery, social matchmaking, ticketing intermediary, organizer tooling)
PLAIN-LANGUAGE SUMMARY (NO LEGAL EFFECT)
Venued is three things in one app: (a) a place to discover events around you, (b) a social platform that helps you meet people who are going to the same events, and (c) a ticketing intermediary plus a toolkit for event organizers. We do not run the events ourselves, we do not sell the tickets in our own name, and we do not hold your money. The event organizer is the seller. We are the technical middleware. You meet other people on Venued and at events at your own discretion. Please read the full document below before you sign up.
PART A. GENERAL
1. OPERATOR & LEGAL BASICS
1.1 Operator. The Venued mobile application, the website at www.venued.eu, the venued-dashboard for organizers, and all related backends and services (together, the "Service" or "Platform") are operated by Venued UG (haftungsbeschränkt), registered with the commercial register (Handelsregister) of the Munich Local Court (Amtsgericht München) under HRB 314371, reachable at info@venued.eu and via the contact form at https://www.venued.eu/about/contact (the "Operator", "we", "us"). Full provider information is set out in the Impressum at https://www.venued.eu/about/impressum.
1.2 Service classification. The Operator is a service provider (Diensteanbieter) within the meaning of the German Telemediengesetz (TMG) and the German Digital Services Act (DDG). For ticket sales, the Operator acts as a technical intermediary within the meaning of Art. 6 of Directive 2000/31/EC and § 8 TMG.
1.3 Definitions.
"User" means any natural person who registers an account or otherwise uses the Service.
"Visitor" means any person who accesses public Platform content without being signed in.
"Organizer" means any natural or legal person that holds an Organizer claim and uses the Platform to publish, promote, sell tickets to, or manage events.
"Event" means any gathering, performance, class, meet-up, or activity listed on the Platform, whether published by an Organizer or compiled by the Operator as a Curated Listing.
"Curated Supplier Listing" means a listing of a venue, event space, or professional service provider compiled by the Operator from publicly available factual information under § 12B, where the supplier concerned has not claimed it. A Curated Supplier Listing contains only factual business metadata, a description authored or rewritten by the Operator, and visual material supplied or licensed by the Operator.
"Curated Listing" means an Event listing compiled by the Operator from publicly available factual information (such as title, date, time, venue, and price), shown for discovery purposes, where no Organizer has claimed the Event. A Curated Listing contains only factual metadata, a description authored or rewritten by the Operator, and visual material supplied or licensed by the Operator; it does not reproduce third-party posters, flyers, photographs, or marketing copy.
"Claimed Event" means an Event for which an Organizer has completed the claim process under § 12A.3 and assumed responsibility for its Content.
"Ticket" means a digital admission token, including any QR-code-bearing artifact, issued in connection with an Event.
"Order" means any purchase, free reservation (RSVP), comp, or manual booking record created on the Platform.
"Group" means a chat or interaction context that links one or more Users to an Event or to each other.
"Match" means a connection between two Users that has been mutually initiated and accepted on the Platform.
"Content" means any information, photograph, text, profile attribute, message, event description, or other material submitted to the Platform by a User or Organizer.
"Attendee Data" means personal data of Buyers and attendees that the Operator processes on behalf of an Organizer in connection with that Organizer's Events, as further defined in § 20A.1.
"Merchant of Record" (MoR) means the legal entity that is the contractual seller of a Ticket and that processes the related payment. Under these Terms, the Operator is never the Merchant of Record for Tickets; the Organizer or its payment processor holds that role. For the Subscription (§ 24), the Operator is itself the seller.
"Subscription" or "Venued Plus" means the optional paid membership described in § 24, sold by the Operator directly to the User.
1.4 Governing language. These Terms are published in English and German. Where a User is a consumer habitually resident in Germany, the German version is controlling. For all other Users, the English version is controlling. Translations into other languages, if any, are provided for convenience only and have no legal effect.
1.5 Successor Operator. Effective 16.07.2026, the Operator transferred by way of succession from Alara Özdenler (sole proprietor) to Venued UG (haftungsbeschränkt), which has assumed all existing User contracts. The Operator may in future assign these Terms and the Service to a further corporate successor entity at any time, without further consent of the User, provided that (a) the successor entity is at least equally creditworthy, (b) the rights of Users under applicable consumer-protection law are preserved, and (c) the User is notified at least 30 days in advance by in-app notice or email. The User has a special right of termination by deleting the account before the assignment takes effect.
2. SCOPE OF SERVICE
2.1 Three pillars. The Service comprises three integrated functions:
(a) Event discovery: search, feed, recommendations, and detail pages for Events, whether published by Organizers or compiled by the Operator as Curated Listings (§ 12A), accessible to Visitors and Users.
(b) Social matchmaking: profile creation, interest tagging, algorithmic recommendations of other Users in connection with Events, mutual match requests, and group chat between Matched Users and event attendees.
(c) Organizer tooling and ticketing intermediary: the venued-dashboard for creating and managing Events, audience and sales analytics, attendee lists, scanner pairing, and a payment-processing intermediary that connects Buyers with the Organizer's Stripe Connect Standard account.
2.2 Geographic focus. The Service is currently focused on the greater Munich area. Coverage may be expanded by the Operator at any time and without notice.
2.3 No guarantee of availability. The Operator provides the Service on a best-effort basis. We do not warrant uninterrupted availability, defect-free operation, the persistence of any specific feature, or the continued availability of any specific Event or Organizer. See § 26 (Availability) and § 27 (Limitation of Liability).
2.4 Beta nature. Significant parts of the Service, including but not limited to the recommendation algorithms, the matchmaking flow, the AI-powered ranking system, the waitlist, plus-one handling, and the discount-code engine, are operated in a continuous beta. Features may change, be replaced, or be discontinued at any time.
3. ACCEPTANCE & FORMATION OF CONTRACT
3.1 Formation. A binding contract between the User and the Operator regarding use of the Service is formed when the User completes registration, when an anonymous Visitor first uses an interactive feature that requires acceptance, or when an Organizer is granted Organizer status, whichever occurs first.
3.2 Acceptance scope. By accepting these Terms, the User additionally acknowledges the Privacy Policy (https://www.venued.eu/about/privacy), which is integrated into the contract by reference and describes how personal data is processed.
3.3 Capacity. The User confirms that they have the legal capacity to enter into this contract under the law of their habitual residence and that they are not acting on behalf of a sanctioned person or entity.
3.4 Severability (salvatorische Klausel). If any provision of these Terms is or becomes invalid or unenforceable in whole or in part, the remaining provisions remain in force. The invalid or unenforceable provision shall be replaced by the statutory rule that comes closest to the economic purpose of the original provision, in line with § 306 BGB.
PART B. USERS (B2C)
4. ELIGIBILITY & REGISTRATION
4.1 Minimum age. The Service is intended exclusively for individuals aged 18 years or older. By registering, the User represents that they have reached the age of majority both in Germany and in their country of habitual residence.
4.2 Accuracy. The User is required to provide accurate, current, and complete information during registration and to keep it up to date. The submission of false names, false dates of birth, or impersonation of another person is grounds for immediate termination.
4.3 Single account. Each User may hold a maximum of one personal Venued account. Multi-accounting, including the use of secondary accounts to circumvent a ban or to manipulate matchmaking or RSVP signals, is prohibited.
4.4 Verification. Registration requires a valid email address and may require phone-number verification by SMS one-time password (OTP). The phone number is processed in clear text only by our third-party SMS provider for the purpose of delivering the OTP and is stored by us only as a one-way cryptographic hash; see Privacy Policy § 3.3 and § 7.1.
4.5 Anonymous browsing, guest RSVP, and guest Ticket purchase. Visitors and signed-in anonymous Users may browse Events and certain public Content without creating an account. Beyond browsing, the Service also permits a Visitor to place an Order without registering first: a Visitor may reserve a place at an Event (RSVP) or purchase a Ticket by supplying only the data required for that Order, namely a name and an email address and, for a paid Ticket, payment data. Placing such an Order is the use of an interactive feature within the meaning of § 3.1 and constitutes acceptance of these Terms and acknowledgement of the Privacy Policy at that moment; both documents are linked in the RSVP and checkout flow before the Order is placed.
(a) Automatic account creation. When a guest RSVP or a guest Ticket Order is confirmed, the Operator creates a Venued user account for that person automatically, from the data supplied at booking. The person does not register, does not choose a password, and does not pass through the registration flow described in § 4.1 to § 4.4. Such an account is a limited account (a "lite account"): it holds no verified phone number, no interest tags, no date of birth, and no completed profile.
(b) Effect on the public attendee list. A lite account takes part in the attendee-list function of the Service on the same terms as a registered account. Where the Organizer has left the Event's attendee list set to "visible to everyone", which is the default, the person is shown as attending on the public Event page. That page is served to Visitors who are not signed in, is delivered from a public cache, and may be indexed by search engines. What is shown about the person, on what legal basis, and how it is switched off are set out in Privacy Policy § 3.5a, § 3.10, and § 5.11. Email address, date of birth, payment data, order value, and Ticket type are not published.
(c) Access to the account and its controls. The Order confirmation email contains a single-use link through which the person can sign in to the account created for them and reach its settings. Where an email address was supplied, the person may also sign in at any later time by requesting a one-time code to that address. Which control is available on which surface is stated in Privacy Policy § 3.5a. The setting that removes a person from public attendee lists is the per-field visibility tier for attendance, and it is available both under "Privacy" in the account settings at www.venued.eu and under "Privacy" in the Settings of the Venued mobile app. In addition, both the website and the app offer, at the time of booking, the option not to appear on the attendee list for that Event at all. Irrespective of that, on request to privacy@venued.eu the Operator will apply the setting, act on an objection, or erase the account, without requiring a sign-in and free of charge.
(d) Features that still require a full account. Match requests, in-app chat, group participation, profile creation beyond the fields described in (a), and the Subscription (§ 24) require a full account, that is, completion of registration under § 4.1 to § 4.4. The minimum-age requirement in § 4.1 and the accuracy requirement in § 4.2 apply to a guest Order in the same way as to a registration.
4.6 Right to refuse service. The Operator may refuse, suspend, or revoke registration at its reasonable discretion, in particular where there is a credible suspicion of fraud, sanctions exposure, or material breach of these Terms.
5. ACCOUNT SECURITY
5.1 Credentials. The User is responsible for keeping account credentials confidential and for all activity that occurs through the User's account.
5.2 Compromise notification. The User must notify the Operator without undue delay at security@venued.eu after becoming aware of any unauthorized use of the account, lost device, or credential compromise. The User is not liable for actions taken on the account after such notification has been received and processed by the Operator.
5.3 Inactive accounts. The Operator may, after reasonable advance notice by email, deactivate or delete accounts that have been inactive for an extended period (no less than 24 months) in order to free up usernames and conserve infrastructure.
6. USER CONTENT & LICENCE
6.1 Licence grant. By submitting Content to the Platform, the User grants the Operator a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to host, store, cache, reproduce, transcode, display, distribute, transmit, perform publicly, and create derivative works of that Content for the purpose of operating, providing, securing, marketing, and improving the Service. This licence is necessary for the technical operation of a multi-user social platform (e.g., serving cached copies via CDN; embedding photos in chat for other users).
6.2 Termination of licence. The licence granted under § 6.1 ends when the User deletes the Content or the account, subject to (a) reasonable propagation delays in distributed systems and CDN caches, (b) backup retention not exceeding 90 days, (c) copies that have been embedded into shared content (for example, an image quoted in another User's chat or in a third-party search-engine cache), and (d) anonymized analytics derived from the Content. Where the User has provided Content to be displayed on a publicly indexable page (see § 6.4), residual cached copies on third-party services may persist outside our control.
6.3 Warranties by the User. The User warrants that:
(a) they own the Content or have all rights, licences, and consents necessary to grant the licence in § 6.1;
(b) they have obtained all necessary releases (including, where applicable, model releases under §§ 22 ff. KUG) for any identifiable person depicted in uploaded photographs, and from any minor's legal guardian if a minor is incidentally depicted;
(c) the Content does not infringe any third-party right (including copyright, trade-mark, personality rights, privacy rights, or applicable design rights); and
(d) the Content complies with the rules in § 7.
6.4 Public-by-default content. Venued is a social-network service. The following categories of User Content are publicly accessible by design, including to Visitors who are not signed in and to search-engine crawlers:
- Display name, profile photograph, bio, interest tags, "facts", and other profile fields;
- Events the User creates, attends, or is listed on as an Organizer;
- Photographs and descriptions associated with such Events;
- Public participation status (RSVP) on a public Event page.
Content that is NOT public by default is set out in Privacy Policy § 3.10 (in particular: email, phone number, date of birth, internal user ID, direct messages, group chats, "liked"/"saved"/"dismissed" interactions, and contact-form submissions). The User must not upload Content to a publicly visible field that they are not comfortable having indexed by third parties.
6.5 Operator moderation. The Operator may, but is not obliged to, review User Content. The Operator may remove, restrict, hide, or modify Content in line with these Terms and § 8 below. Such measures may be taken proactively or in response to User reports.
7. ACCEPTABLE USE
7.1 Prohibited conduct. The following conduct is strictly prohibited and is grounds for immediate Content removal, account suspension, or permanent ban, without compensation:
(a) harassment, stalking, threats, intimidation, or coordinated abuse of other Users or Organizers;
(b) hate speech, discriminatory abuse, or incitement to violence on any protected ground;
(c) sexually explicit content, nudity outside artistic context, sexual solicitation, or any sexualization of minors (treated as a zero-tolerance category subject to immediate report to authorities under § 184b StGB and § 4 JuSchG);
(d) impersonation of another person, organization, or public figure;
(e) creation of fake events, phantom events, or events the User is not authorized to host;
(f) fraudulent ticket activity, including unauthorized resale, scalping above face value, and payment-method abuse;
(g) spam, unsolicited commercial communication, off-platform marketing inside chats or profiles, multi-level-marketing recruitment;
(h) automated access, scraping, crawling, mass extraction of data, reverse engineering of the Platform, or circumvention of App Check or rate-limiting;
(i) uploading malware, exploit payloads, or content that compromises the Platform or its Users;
(j) infringement of intellectual-property rights, trade-mark rights, or personality rights of others;
(k) doxxing, publication of another person's contact details or location without consent;
(l) deepfakes, non-consensual synthetic media depicting identifiable persons;
(m) sale or solicitation of illegal drugs, weapons, or services that are illegal under German or EU law;
(n) using the Platform to plan, promote, or commit any criminal offence under German or EU law;
(o) any conduct that violates the Privacy Policy, applicable data-protection law, or the rights of minors;
(p) attempting to bypass moderation actions, including ban evasion via secondary accounts, VPN-based geo-circumvention of regional bans, or device-fingerprint spoofing.
(q) circumventing, or attempting to circumvent, rate limits, messaging limits, spam detection, or purchase limits, including by spreading substantially identical messages or Orders across multiple accounts, phone numbers, email addresses, or payment instruments.
7.2 Zero-tolerance categories. Categories (b), (c), (l), and (n) lead to immediate permanent ban without prior warning. Other categories may, at the Operator's discretion, lead to a warning followed by escalation.
7.3 Reservation of rights. The Operator may co-operate with law-enforcement authorities, preserve and disclose Content where required by law, and report suspected criminal conduct.
8. DSA NOTICE-AND-ACTION & TRANSPARENCY (Art. 14 DSA)
8.1 Reporting illegal content. Any person, whether or not a User, may notify the Operator of Content that they consider illegal under EU or German law by sending a notice to legal@venued.eu containing:
(a) a sufficient explanation of the reasons why the Content is alleged to be illegal;
(b) a clear indication of the precise location of the Content (URL or in-app reference);
(c) the name and email address of the submitter (anonymous notices for child sexual abuse material excepted);
(d) a statement of good faith that the information is accurate and complete.
The Operator confirms receipt promptly and processes notices in line with Art. 16 DSA.
8.2 Statement of reasons. Where the Operator restricts the visibility of Content, suspends or terminates an account, or restricts a User's ability to monetize, the affected User receives a statement of reasons in line with Art. 17 DSA, unless the action is taken in response to a deceptive high-volume commercial actor or where law prohibits notification. The statement says whether automated means were used. Automated systems may flag Content for review, but the decision to remove Content, or to suspend or terminate an account, is taken by a person; the Operator does not take those measures by solely automated decision-making.
8.3 Internal complaints. A User who is the subject of a content-moderation decision under § 8.2 may lodge a free internal complaint within six months of the decision by writing to legal@venued.eu. The Operator reviews the complaint without undue delay and may reverse the decision.
8.4 Out-of-court dispute settlement. Users may submit moderation disputes to a dispute-settlement body certified under Art. 21 DSA. At the date of this version the Digital Services Coordinator at the German Bundesnetzagentur has certified User Rights GmbH (Berlin, https://user-rights.org) and KLN information services UG, trading as Platform Control (Gräfelfing, https://platform-control.com); the European Commission publishes the list of every body certified in the EU at https://digital-strategy.ec.europa.eu/en/policies/dsa-out-court-dispute-settlement. The Operator is a micro or small enterprise within the meaning of Art. 19 DSA and is to that extent not obliged to engage in proceedings under Art. 21 DSA; a decision of such a body is in any event not binding on the parties (Art. 21 (2) DSA). The internal route under § 8.3 and recourse to the courts remain open.
8.5 Trusted flaggers. Notices submitted by trusted flaggers within the meaning of Art. 22 DSA are processed with priority.
8.6 Transparency reporting. Where required by Art. 15 DSA, the Operator publishes an annual transparency report and makes it available at www.venued.eu. The Operator is currently a micro or small enterprise within the meaning of Art. 19 DSA and is to that extent exempt from the reporting obligation in Art. 15 DSA.
8.7 Repeat infringers. The Operator operates a repeat-infringer policy. A User or Organizer who is the subject of repeated valid notices of illegal content or intellectual-property infringement (as a guideline, three or more upheld notices within twelve months) may have the affected Content removed and their account suspended or terminated under § 29.2. In assessing repeat infringement, the Operator considers the seriousness of each instance and may act sooner in clear or egregious cases.
9. MATCHMAKING, RECOMMENDATIONS & AI
9.1 Algorithmic personalization. The Service uses algorithmic ranking to suggest Events, Organizers, and other Users. Ranking is based on the User's interest tags, prior interactions, language preferences, time and location filters, and similarity scores computed by an AI system (a Heterogeneous Temporal Graph). See Privacy Policy § 6 for details. Any location signal used for ranking or for showing nearby events and people is coarse and district-level only: with your permission the app derives your nearest city district from a transient on-device location reading and stores only that district (a name and its fixed centre-point), never your precise coordinates or a movement history, and you may instead set your district manually. See Privacy Policy § 3.12.
9.2 No warranty of compatibility. The Operator does not warrant that any User suggested through matchmaking is compatible, suitable, safe, available, or honest. Suggestions are statistical recommendations, not endorsements.
9.3 No verification of other Users. The Operator does not perform background checks, criminal-record checks, identity verification, age verification beyond self-declaration, or psychological assessments on Users. Information shown about other Users (display name, photographs, bio, interests) is self-reported and may be inaccurate.
9.4 AI Act disclosure (Art. 50 AI Act). The recommendation system is an AI system that produces only suggestions and has no legal or similarly significant effects on Users within the meaning of Art. 22 GDPR. It qualifies as an AI system of minimal-to-limited risk under the EU AI Act. See Privacy Policy § 6.4.
9.5 Right to object. Users may, at any time, object to personalized profiling by adjusting profile settings or by writing to privacy@venued.eu. A non-personalized fallback experience may be provided.
9.6 Beta status. Matchmaking and recommendation features are explicitly experimental. Their availability, ranking quality, and behavior may change without notice.
10. OFF-PLATFORM MEETINGS & USER-TO-USER SAFETY
10.1 At your own risk. Connections initiated on the Platform may lead to in-person or off-platform interactions. Such interactions take place at the User's own discretion and risk and outside the technical control of the Operator.
10.2 No chaperone. The Operator is not a chaperone, custodian, escort, or guarantor of safety in the offline world. Safety advice published in the app is informational only and creates no warranty or duty of care beyond the statutory minimum.
10.3 Personal precautions. Users are responsible for taking reasonable precautions before meeting another User (including but not limited to: meeting in public, informing a trusted contact, not sharing residential addresses or financial information with strangers, and respecting age and consent under German law).
10.4 No liability for third-party conduct. The Operator is not liable for the conduct of other Users, Organizers, attendees, venue staff, or third parties at events, before events, or after events. See § 27.
10.5 Inherent risk at Events. Some Events carry inherent risk, including risk of illness, injury, or property damage, whether from physical activity, crowd density, sound levels, lighting effects, or the nature of the activity itself. Responsibility for the safety of an Event, for its risk assessment, and for the insurance covering it lies with the Organizer (§ 19.4, § 20.12, § 22.2). The Operator neither organizes nor supervises Events and gives no assurance as to their safety. Nothing in this provision excludes or limits the Operator’s own liability under § 27.1, in particular for injury to life, body, or health.
11. REPORTING & BLOCKING
11.1 Event reporting. Users may report an Event for inaccuracy, safety concerns, or violation of these Terms via the in-app "Report Event" function. Reports are reviewed in line with § 8 above.
11.2 User reporting and blocking. Users may report and block individual Users directly in the app. A block takes effect without undue delay. Reports are reviewed in line with § 8. Concerns about another User may also be reported by email to legal@venued.eu, including by a person who is not signed in.
11.3 No legal determination. Reports and moderation actions are operational decisions by the Operator. They are not legal determinations of guilt, fault, or liability and do not preclude or replace any other legal remedies the User may have.
PART C. EVENTS, RSVPs & TICKETING
12. EVENTS: INFORMATION & ACCURACY
12.1 Source of Event information. For Claimed Events and Events published by an Organizer, all Event listings, descriptions, prices, capacities, age limits, dress codes, schedules, and other Event metadata are provided by the Organizer, and the Operator does not independently verify them. For Curated Listings, Event information is compiled by the Operator from public sources in accordance with § 12A; the Operator does not warrant its accuracy and does not independently verify it.
12.2 Best-effort technical safeguards. The Operator operates automated and editorial safeguards (server-side validation, organizer onboarding, AI-assisted tag confirmation) to reduce obvious errors. These safeguards do not amount to a warranty of accuracy.
12.3 Reliance at User's risk. The User's reliance on Event information is at the User's own risk. Where Event information is materially false or misleading, the User's primary remedy is against the Organizer; the Operator may, at its discretion, intervene in line with § 7 and § 8.
12A. CURATED (AGGREGATED) LISTINGS
12A.1 Purpose and nature. To provide a useful discovery and matchmaking experience from the outset, the Operator compiles Curated Listings for Events that have not been claimed by an Organizer. A Curated Listing is assembled from publicly available factual information about an Event. Factual information of this kind (in particular the existence of an Event, its title, date, time, duration, venue, address, price, age limit, and category) is not subject to copyright protection and is compiled to inform Users, comparable to a public event calendar or listings directory.
12A.2 Sources and content limits. The Operator compiles Curated Listings from official interfaces and data feeds (for example, public APIs, RSS, calendar/ICS feeds, and structured event data), from public web sources, and from the Operator's own editorial entry. For every Curated Listing the Operator: (a) reproduces only factual metadata; (b) displays a description authored or rewritten by the Operator rather than third-party marketing copy; and (c) displays only visual material that the Operator has created or licensed (including stock imagery). The Operator does not re-host third-party posters, flyers, event photographs, or logos on Curated Listings. Where a visual is a generic or representative image rather than a depiction of the specific Event, it is presented as such.
12A.3 Claiming an Event. The Operator may invite the responsible Organizer to claim a Curated Listing. On completing the claim process (registration as Organizer, acceptance of these Terms, and verification), the Organizer may replace the Curated Listing with their own Content and assumes the role, obligations, and warranties of an Organizer under Part D for that Event. From that point the Event is a Claimed Event and Content uploaded by the Organizer is governed by § 6, § 19, § 20, and § 22.
12A.4 Source attribution and linking. A Curated Listing may indicate that it is a public listing and may link to the original source. Such reference does not imply any endorsement, affiliation, or partnership between the Operator and the source or Organizer.
12A.5 Removal on request. Any Organizer, venue, or rights holder may request correction or removal of a Curated Listing by contacting legal@venued.eu in accordance with § 8.1. The Operator will act on a valid request without undue delay and, in the ordinary case, no later than within five (5) business days of receipt. Removal of a Curated Listing is available regardless of whether the underlying information is copyright-protected.
12A.6 Accuracy. Curated Listings are provided on a best-effort basis and may contain inaccuracies or out-of-date information; § 12.2 and § 12.3 apply accordingly. A User's reliance on a Curated Listing is at the User's own risk, and the User's primary remedy in respect of the Event remains against the Organizer.
12B. CURATED SUPPLIER LISTINGS (VENUES AND PROFESSIONALS)
12B.1 Purpose and nature. To provide a useful supply-discovery experience from the outset, the Operator compiles Curated Supplier Listings for venues, event spaces, and professional service providers that have not been claimed by the supplier concerned. Such a listing is assembled from publicly available factual information and is comparable to a public business directory or map listing. It is not an offer, a representation of availability, or a statement that the supplier is willing to accept a booking.
12B.2 Who may appear. The Operator compiles a Curated Supplier Listing only for a venue or space operated as a business, or for a person or undertaking that publicly holds itself out as offering the relevant services commercially. Public commercial presentation is evidenced in particular by publication of an Impressum under § 5 DDG, a trade or VAT registration, a public rate card, or a public booking or enquiry page. The Operator does not compile Curated Supplier Listings for persons who do not present themselves as offering the service commercially.
12B.3 Sources and content limits. The Operator compiles Curated Supplier Listings from public web sources, the supplier's own public web presence, map and directory listings, and the Operator's own editorial entry. For every Curated Supplier Listing the Operator: (a) reproduces only factual business metadata (such as business or professional name, service category, service area, address, publicly listed business telephone number, website, or social-media handle, and publicly published rates or capacities); (b) displays a description authored or rewritten by the Operator rather than third-party marketing copy; (c) displays only visual material that the Operator has created or licensed, and does not re-host third-party photographs, press images, portraits, or logos; and (d) does not publish a compiled email address.
12B.4 Claiming a listing. The Operator may invite the responsible supplier to claim a Curated Supplier Listing. On completing the claim process (registration, acceptance of these Terms, and verification), the supplier may replace the listing with their own Content and assumes responsibility for it. Until then, the listing remains the Operator's own compilation, and § 22.1a (c) applies accordingly.
12B.5 Enquiries to unclaimed listings. Where a User sends an enquiry through the Platform to a supplier whose listing is unclaimed, the Operator transmits that enquiry at the request and on the initiative of the enquiring User. The Operator does not thereby send a commercial communication of its own, and does not use compiled contact data to advertise its own services to the supplier.
12B.6 Source attribution and linking. A Curated Supplier Listing may indicate that it is a public listing and may link to the original source. Such reference does not imply any endorsement, affiliation, or partnership between the Operator and the supplier or source.
12B.7 Removal on request. Any supplier, or any person whose personal data appears in a Curated Supplier Listing, may request correction or removal at any time — from the listing's own public page or by contacting legal@venued.eu or privacy@venued.eu. The Operator acts on a valid request without undue delay and, in the ordinary case, no later than within five (5) business days of receipt. Removal is available regardless of whether the underlying information is protected by copyright, and regardless of whether the request is framed as an objection under Art. 21 GDPR.
12B.8 Accuracy, availability, and no verification. Curated Supplier Listings are provided on a best-effort basis and may contain inaccuracies or out-of-date information. The Operator does not verify a supplier's availability, qualifications, insurance, licences, or fitness for any purpose, and gives no warranty in respect of them. § 12.2 and § 12.3 apply accordingly.
13. RSVPs
13.1 Non-binding. An RSVP (free reservation, "interested" indication, "going" status, or comp ticket) is a non-binding declaration of intent on the part of the User, unless the Organizer's specific Event terms expressly state otherwise.
13.2 No-shows. The Operator does not penalize Users for not attending an Event for which they RSVPd. The Organizer's separate policies (e.g., waitlist promotion rules, cover-charge forfeiture) may apply.
13.3 Capacity. Where the Event has limited capacity, the Organizer's order of acceptance is final. The Operator may release reserved spots after a reasonable holding period.
14. TICKETS, INTERMEDIARY ROLE
14.1 Pure intermediary. For all paid Events, the Operator acts solely as a technical intermediary. The Operator is not the seller, the promoter, the issuer of the Ticket, the contractual carrier of the Event, or the Merchant of Record.
14.2 Direct contract. A Ticket purchase forms a contract exclusively between the User (as Buyer) and the Organizer (as Seller). The Operator is not a party to that contract.
14.3 No funds held. Payments are routed directly to the Organizer's connected payment-processor account (Stripe Connect Standard). The Operator does not hold, escrow, custody, or pool Buyer funds at any point.
14.4 Merchant of Record. The Merchant of Record is the Organizer or the Organizer's payment processor as configured in that processor's platform. Buyers should consult their card statement to identify the descriptor that appears on the transaction.
14.5 Refunds, chargebacks, taxes. Refunds, exchanges, and chargebacks are the responsibility of the Organizer and the relevant payment processor. Sales tax (VAT / Mehrwertsteuer) is collected and remitted by the Organizer as required by law. The Operator does not issue tax invoices for Ticket sales; the Organizer does.
14.6 Operator support of the flow. The Operator provides technical conveniences such as the `refundOrder` function and Ticket-PDF delivery. These are technical conveniences, not assumption of contractual responsibility for the Ticket sale.
15. CHECKOUT, PLUS-ONES, DISCOUNT CODES, WAITLIST
15.1 Order placement. An Order is placed when the Buyer completes the in-app or web checkout flow. For paid Orders, the contract becomes binding when the Organizer's payment processor confirms successful payment capture.
15.2 Plus-ones. Where the Organizer permits plus-ones for an Event, the Buyer may add plus-ones up to the per-Order limit set by the Organizer. The Buyer is responsible for the conduct of their plus-ones at the Event and for ensuring that each plus-one meets the Organizer's entry rules (age, dress code, identification).
15.3 Discount codes. Discount codes presented at checkout are issued and funded by the Organizer. Unless stated otherwise on the code: each code is single-use per Buyer, has no cash value, is non-transferable, may not be combined with other discounts, and is void if obtained through abuse, automation, or unauthorized distribution. The Organizer may invalidate codes at any time before redemption.
15.4 Waitlist. Where an Event is sold out, the Buyer may join the waitlist if the Organizer has enabled it. Waitlist offers, when extended, are time-limited (the offer expires after the period communicated by the Organizer) and non-transferable. Joining a waitlist creates no entitlement to admission.
15.5 Sold-out and oversold scenarios. The risk of sell-out, oversell, or capacity adjustment is the Organizer's. The Operator's only obligation in such scenarios is to forward the Buyer's payment to the Organizer's processor; refunds, where due, are routed by the Organizer.
15.6 Order acknowledgment. The Operator's order-confirmation email or push notification is a technical confirmation of receipt. Issuance of the Ticket and the contractual confirmation of sale are issued by the Organizer (via the Platform) once payment is captured.
16. RIGHT OF WITHDRAWAL, EXCLUSION FOR EVENT TICKETS
16.1 Statutory exclusion. Pursuant to § 312g (2) No. 9 BGB and Art. 16(l) of Directive 2011/83/EU, the statutory 14-day right of withdrawal does NOT apply to contracts for the supply of services related to leisure activities where the contract provides for a specific date or period of performance. Tickets to dated Events fall within this exception.
16.2 Pre-checkout disclosure. This exclusion is also disclosed at checkout in line with Art. 6(1)(k) Directive 2011/83/EU and § 312d (1) BGB in connection with Art. 246a § 1(2) No. 2 EGBGB. By placing the Order, the Buyer expressly acknowledges and agrees that no right of withdrawal applies.
16.3 Statutory rights unaffected. Mandatory consumer rights (warranty, defect-of-performance claims under §§ 280, 281, 323 BGB, claims under § 651h BGB for package travel where applicable, and other statutory remedies) remain unaffected.
17. REFUNDS & CANCELLATIONS
17.1 Organizer's policy. The applicable refund policy for an Event is determined by the Organizer and disclosed at the Event's checkout page.
17.1a Minimum requirements for the Organizer’s refund policy. The refund policy published by the Organizer must, as a minimum: (a) be available at the Event’s checkout before the Order is placed and remain retrievable by the Buyer after purchase; (b) state whether refunds are offered on Buyer cancellation and, if so, until when; (c) state what happens on cancellation, postponement, relocation, or material change of the Event; (d) state the period within which a refund is paid out and the method of payout; and (e) name a contact point for refund requests. Where the Organizer publishes no policy, or a policy that omits (c), the Operator displays a default rule by which the Organizer is bound: on cancellation of the Event, or on a material change within the meaning of § 20.9 that the Buyer does not accept, the Buyer is refunded the full amount paid, including any fees passed on to the Buyer. Mandatory statutory rights of the Buyer are unaffected in every case and cannot be reduced by the Organizer’s policy.
17.2 Operator-facilitated refunds. The Operator may, at the Organizer's instruction, technically execute a refund through the Organizer's payment processor (the `refundOrder` function). This technical assistance does not transfer contractual responsibility for the refund to the Operator.
17.3 Event cancellation. Where an Organizer cancels an Event, the Organizer is responsible for refunding affected Buyers in line with statutory law and the Organizer's terms. Where the Operator's tooling supports it, refunds may be executed automatically; this is a technical convenience, not a contractual obligation of the Operator.
17.4 Chargebacks. Buyers should attempt to resolve disputes with the Organizer first. Filing a chargeback as a substitute for a legitimate dispute resolution, or filing a chargeback after admission to the Event has been granted, may be considered abusive under § 7.1(f) and result in account suspension.
17.5 Buyer's payment-processor rights. Nothing in this section limits the Buyer's mandatory rights against the issuer of their payment instrument.
18. TICKET VALIDITY & ANTI-FRAUD
18.1 Binding to Buyer. Tickets are issued in the name of the Buyer and are bound to that User's account. Use by another person is permitted only where the Organizer permits transfer.
18.2 Transfer. Where Ticket transfer is technically supported by the Platform and permitted by the Organizer, the Operator may impose anti-fraud limits (transfer count caps, transfer cut-off windows). Transfer is available on the Platform; whether it may be used for a given Event is governed by the Organizer's policies. A Ticket that has already been scanned cannot be transferred.
18.3 First-scan-wins. Each Ticket QR code is single-admission. The first valid scan at the venue is binding; subsequent scans of the same code are rejected by the scanner.
18.4 Screenshot fraud. Sharing or distributing a screenshot, photograph, or copy of a Ticket QR code is at the Buyer's own risk. The Organizer may demand identification at the door and refuse admission to any holder who is not the named Buyer.
18.5 Anti-scalping. Reselling Tickets above face value, or trafficking in Tickets through unauthorized secondary markets, is prohibited. The Organizer may void affected Tickets without refund. The Operator may impose platform-wide bans on Users found to engage in scalping.
18.6 Capacity revocation. The Operator may invalidate a Ticket and trigger an automatic refund where (a) the Order was placed in violation of § 7 or § 18.5, (b) the payment was reversed or charged back, or (c) the Organizer instructs voiding for cause.
18.7 Purchase limits and payment verification. The Operator and the Organizer may limit the number of Tickets that may be bought per Order, per account, or per payment instrument, in order to keep admission available to genuine attendees. Orders are subject to verification of the payment instrument and to automated fraud screening. The Operator or the Organizer may cancel and refund in full any Order where there are reasonable grounds to believe that it is fraudulent, is placed for unauthorized resale, was placed by automated means, or circumvents a purchase limit. A cancellation under this provision is notified to the Buyer with the reason; where the Buyer’s account is also restricted, § 8.2 applies.
PART D. ORGANIZERS (B2B ADDENDUM)
19. ORGANIZER STATUS & ONBOARDING
19.1 Application. To list paid Events on the Platform, an applicant must apply for Organizer status and complete onboarding via the venued-dashboard. The Operator reserves the right to grant, refuse, or revoke Organizer status at its discretion, in particular where the applicant fails KYC, sanctions, or eligibility checks.
19.2 KYC and payments onboarding. Organizers must complete onboarding with the Platform's payment partners (Stripe Connect Standard). The Organizer is bound by the partner's connected-account agreement directly with that partner. The Operator does not assume the partner's obligations.
19.3 Identity and tax data. Organizers must provide accurate legal-entity information (legal name, registered address, tax ID, VAT ID where applicable, Kleinunternehmer status), update it without delay on change, and acknowledge that this information may be displayed on Event pages and on Tickets where required by law (e.g., § 14 UStG).
19.4 Right to host. The Organizer warrants that they hold all necessary permits, licences, venue agreements, and rights to host each Event they publish, including but not limited to:
(a) venue and assembly permissions (Versammlungsstättenverordnung, GastG);
(b) youth-protection compliance (JuSchG) where minors may be admitted, including separate-area requirements and time limits;
(c) accident-prevention rules (e.g., DGUV Vorschriften);
(d) music licensing (GEMA), performance-rights, and similar collective-rights obligations;
(e) data-protection compliance for any PII the Organizer collects directly from attendees.
19.5 Two-controller relationship. Where the Organizer uses Operator tools to export attendee data (CSV exports, dashboards), the Organizer becomes a separate controller within the meaning of Art. 4 No. 7 GDPR for that exported data. The Organizer must comply with GDPR independently and inform attendees of any further processing.
19.6 Trade controls and sanctions. The Organizer represents and warrants, on an ongoing basis, that neither the Organizer nor any person owning or controlling it is the target of sanctions administered by the European Union, the Federal Republic of Germany, the United Nations, the United Kingdom, or the United States (including the Specially Designated Nationals list of the U.S. Office of Foreign Assets Control), that it is not established in and does not operate from a comprehensively sanctioned territory, and that it will not use the Platform to publish, promote, or sell Tickets to an Event located in such a territory. The Operator may suspend or revoke Organizer status without prior notice where it determines on reasonable grounds that this warranty is or has become untrue.
19.7 Authority and notification.
(a) The person accepting these Terms on behalf of an Organizer warrants that they are authorised to bind that Organizer, and the Organizer is bound accordingly.
(b) The Organizer must inform the Operator in text form without undue delay of any claim, complaint, or contact from a supervisory, tax, or consumer-protection authority that concerns an Event published on the Platform.
20. ORGANIZER OBLIGATIONS
20.1 Event-content accuracy. The Organizer is responsible for the truthfulness, completeness, and timeliness of all Event Content, including images, descriptions, prices, age limits, capacities, schedules, and venue information. Phantom, scam, or materially misleading Events are prohibited and grounds for immediate removal and account suspension. By publishing Event Content on the Platform (including by claiming an Event under § 12A.3), the Organizer confirms that such publication forms part of the normal promotional distribution for that Event and that the Organizer holds the rights necessary for this promotional use, consistent with the purpose for which the relevant marketing material was created (cf. § 31 (5) UrhG). This confirmation supplements, and does not limit, the warranties in § 6.3 and § 19.4.
20.2 Organizer terms of sale. The Organizer must publish their own terms of sale, refund and cancellation policy, and any house rules, and must link to them at the Event's checkout. The Operator is not responsible for the content or enforcement of those terms.
20.3 Pricing and fees. The Organizer sets ticket prices, plus-one limits, discount-code rules, and capacity. Any additional fees must be disclosed transparently before checkout.
20.4 Attendee data handling. The Organizer must use exported attendee data only for purposes connected with the specific Event (e.g., guest list, dietary needs, communication regarding cancellation). Use for unrelated marketing, sale, or transfer to third parties is prohibited unless the Organizer obtains separate, lawful consent from each attendee.
20.5 No mass extraction. The Organizer must not scrape, crawl, or otherwise mass-extract Platform data outside of the official export interfaces. Automated repeated polling of dashboard endpoints is also prohibited.
20.6 Anti-discrimination. Organizers must comply with applicable anti-discrimination law (Allgemeines Gleichbehandlungsgesetz, AGG). Refusal of admission must rest on legitimate, non-discriminatory grounds.
20.7 Co-operation. Organizers must co-operate with the Operator's reasonable security, fraud-prevention, and compliance requests, including replacement of compromised access tokens (`rotateEventAccessToken`) and revocation of stolen scanner devices.
20.8 Buyer communication. The Organizer handles communication with Buyers about the Event and must respond to Buyer enquiries within five (5) business days. The Organizer must not direct Buyers to the Operator for support relating to the Event, the Ticket contract, or a refund. The Operator forwards Event-related enquiries it receives to the Organizer.
20.9 Cancellation and material change. Where an Event is cancelled, postponed, relocated, or materially changed from what was published when Tickets went on sale, the Organizer must (a) update the Event on the Platform without undue delay and (b) notify all Buyers directly, in each case as soon as the Organizer knows. A material change includes a change of date, start time, venue, headline act or programme, age limit, or accessibility provision.
20.10 Imported contact data. Where the Organizer imports contact data (in particular names, email addresses, or telephone numbers) into the Platform, the Organizer warrants that it holds a lawful basis for the import and for any communication sent to those people, and that the people concerned have been informed in accordance with Art. 13 or Art. 14 GDPR. Importing purchased, scraped, or list-broked contact data is prohibited. Breach of this provision is grounds for immediate suspension under § 29.2.
20.11 Recording and photography at the Event. Where the Organizer or a third party records, films, or photographs attendees at the Event, the Organizer is solely responsible for the legal basis for that processing and for the publication of the resulting material, including notice to attendees, any consent required under Art. 6 GDPR, and the requirements of §§ 22 f. KUG. Attendance at an Event is not, by itself, consent to being recorded, and the Operator does not obtain any such consent on the Organizer’s behalf.
20.12 Safety and health notices. Where an Event involves elevated sound levels, strobe or flashing lighting, fog, pyrotechnics, physical exertion, or any other feature that may affect the health or safety of attendees, the Organizer must disclose this in the Event description before Tickets go on sale, together with any age or health restriction that follows from it.
20A. DATA PROCESSING ON BEHALF OF THE ORGANIZER (Art. 28 GDPR)
20A.1 Scope and roles. This section applies to Attendee Data, that is, personal data of Buyers and attendees that the Operator processes on an Organizer’s behalf in connection with that Organizer’s Events. For Attendee Data the Organizer is the controller and the Operator is the processor within the meaning of Art. 4 Nos. 7 and 8 GDPR. This section is the data processing agreement required by Art. 28 (3) GDPR and forms part of these Terms. It does not apply to (a) personal data the Operator processes as its own controller in order to operate the Platform, its recommendation system, its security, and its own compliance duties, which is governed by the Privacy Policy, or (b) data the Organizer has exported from the Platform, for which § 19.5 applies and the Organizer is a separate controller.
20A.2 Instructions. The Operator processes Attendee Data only on the documented instructions of the Organizer. The functionality of the Platform as configured by the Organizer, together with these Terms, constitutes those instructions. The Operator informs the Organizer if, in the Operator’s opinion, an instruction infringes data-protection law; the Organizer remains responsible for the lawfulness of its instructions. The Operator does not sell Attendee Data and does not use it for its own purposes.
20A.3 Confidentiality. Persons authorized by the Operator to process Attendee Data are informed of its confidential nature and are bound by an obligation of confidentiality that survives the end of their engagement.
20A.4 Security. The Operator implements appropriate technical and organizational measures under Art. 32 GDPR, having regard to the state of the art, the cost of implementation, and the risk to data subjects. The current measures are described in Privacy Policy § 13 and in Annex 2 to the Data Processing Agreement, and include encryption in transit and at rest, access control, App Check attestation, rate limiting, audit logging, and tested restoration of availability.
20A.5 Sub-processors. The Organizer grants general written authorization for the Operator to engage sub-processors. The Operator imposes on each sub-processor data-protection obligations equivalent to those in this section and remains responsible for their acts and omissions. The current list of sub-processors is published in Privacy Policy § 7. The Operator gives at least 30 days’ notice before adding or replacing a sub-processor, during which the Organizer may object on reasonable data-protection grounds; where an objection cannot be resolved, either party may terminate the affected Service with effect from the date the change takes effect.
20A.6 International transfers. Where a sub-processor processes Attendee Data outside the EU or the EEA, the Operator ensures an appropriate safeguard under Chapter V GDPR, in particular an adequacy decision or the EU Standard Contractual Clauses together with a transfer impact assessment.
20A.7 Assistance. Taking into account the nature of the processing, the Operator assists the Organizer by appropriate technical and organizational measures with (a) responding to requests by data subjects under Chapter III GDPR, (b) the obligations under Arts. 32 to 36 GDPR, and (c) data-protection impact assessments and prior consultation. Where the Operator receives a request from a data subject that relates to Attendee Data, it forwards the request to the Organizer without undue delay and does not answer it itself unless legally required to do so.
20A.8 Personal data breach. The Operator notifies the Organizer without undue delay after becoming aware of a personal data breach affecting Attendee Data, together with the information available to it, so that the Organizer can meet its own deadline under Art. 33 GDPR.
20A.9 Deletion and return. On termination of the Organizer relationship the Operator deletes Attendee Data or, at the Organizer’s choice, returns it, unless Union or Member-State law requires continued storage. Deletion from live systems takes place within 30 days; deletion from backups follows the backup cycle and takes no longer than a further 90 days. The Organizer must export any Attendee Data it wishes to keep before termination takes effect.
20A.10 Records and audit. The Operator makes available to the Organizer the information necessary to demonstrate compliance with Art. 28 GDPR and allows for and contributes to audits, including inspections, conducted by the Organizer or by an independent auditor mandated by it. Audits take place once in any twelve-month period, on at least 30 days’ written notice, during business hours, without disrupting operations, subject to confidentiality, and at the Organizer’s cost. A current certification or audit report of the Operator or of a sub-processor satisfies this obligation to the extent that it covers the subject matter. Further audits may be conducted where a personal data breach affecting the Organizer has occurred or where a supervisory authority requires it.
20A.11 Processing schedule. The subject matter, duration, nature and purpose of the processing, the categories of personal data, and the categories of data subjects are set out in Appendix 1 to these Terms.
20A.12 Precedence. Where this section conflicts with another provision of these Terms in respect of Attendee Data, this section prevails.
21. FEES, PAYOUTS & TAXES
21.1 Platform fee. The Operator charges the Organizer a platform fee on Ticket sales, collected through the Organizer’s payment processor as a platform fee on each sale. The rate in force, the basis on which it is calculated, and the resulting breakdown for each ticket tier are displayed to the Organizer in the venued-dashboard before the Organizer publishes an Event, and apply to Tickets sold under that Event. The rate is set out there rather than in these Terms; any change to it is subject to the notice and termination right in § 21.2. The Organizer decides whether the fee is absorbed by the Organizer (included in the ticket price; the default) or passed to the Buyer as a separate line at checkout; where it is passed on, it is disclosed to the Buyer before the Order is placed.
(a) No fee outside sales. No platform fee is charged on free RSVPs, comps, no-show deposits, or venue-booking deposits. A deposit is compensation for a loss, not a sale.
(b) Waiver. The Operator may waive the platform fee for an individual Organizer as a commercial term. A waiver applies to all of that Organizer’s Ticket sales until it is revoked with notice under § 21.2.
(c) Payment-processor fees are separate. Fees of the payment processor (Stripe) are charged by the partner directly and are deducted before payout. They are not set by the Operator and do not accrue to it.
(d) What the Buyer pays is not what the Operator receives. Where the Organizer adds its own fees, taxes, or charges, the total paid by a Buyer is not the same as the amount charged by the Operator to the Organizer.
21.2 Changes to fees. The Operator may introduce further fees, change the rate or the calculation basis of the platform fee, or revoke a waiver granted under § 21.1 (b). Any such introduction, change, or revocation is notified to the affected Organizers at least 30 calendar days in advance by email and via the venued-dashboard, and applies only to Tickets sold after it takes effect. Tickets already sold are settled at the rate in force when the Order was placed. The Organizer may terminate the Organizer relationship before the change takes effect by writing to organizers@venued.eu.
21.3 Payouts. Payouts are made by Stripe directly to the Organizer's connected account in line with that processor's payout schedule and conditions. The Operator does not guarantee payout timing.
21.4 Tax compliance. The Organizer is solely responsible for assessing, collecting, declaring, and remitting any applicable VAT, income tax, entertainment tax, GEMA fees, or other public charges relating to the Organizer's Events. Where the Organizer benefits from the Kleinunternehmer regime (§ 19 UStG), the Organizer is responsible for the correctness of that flag and for its consequences.
21.5 Tax indemnity. The Organizer indemnifies and holds the Operator harmless from any tax-authority claims, fines, or back-taxes arising from the Organizer's Ticket sales or Event operations.
21.6 Free Events and fair use. Events with no paid Tickets incur no platform fee. This offer is subject to fair use. It is not available where the Organizer (a) issues free Tickets on the Platform but collects payment for admission outside the Platform in order to avoid the fee, or (b) issues free Tickets in volumes that impose disproportionate infrastructure cost. As a guideline, an Organizer expecting to issue more than 5,000 free Tickets for a single Event should contact organizers@venued.eu in advance. Where fair use is exceeded the Operator will contact the Organizer and may require that admission be sold through the Platform, or may restrict free issuance, in each case on reasonable notice.
21.7 Late payment. Where a fee is invoiced rather than deducted at the point of sale and the Organizer does not pay when due, the Operator may charge statutory default interest under § 288 BGB and may suspend the publication of new Events or the sale of Tickets until payment is made. The Operator notifies the Organizer before suspending.
21.8 Platform tax transparency (PStTG / DAC7). The Operator is a platform operator within the meaning of the German Platform Tax Transparency Act (Plattformen-Steuertransparenzgesetz, PStTG), which implements Council Directive (EU) 2021/514 (DAC7). Where an Organizer receives consideration through the Platform, the Organizer is a provider (Anbieter) within the meaning of § 4 PStTG, and the Operator is obliged to collect, verify, and report to the German Federal Central Tax Office (Bundeszentralamt für Steuern) the information listed in § 14 PStTG, by 31 January of the following year.
(a) What is reported. Identifying information (legal or trading name, address, tax identification number, VAT identification number where held, date of birth or commercial-register number), the identifier of the financial account to which consideration is paid, and the consideration received and the number of relevant transactions, broken out by quarter.
(b) No de-minimis threshold. The exemption in § 4 (5) no. 4 PStTG does not apply to the activities relevant here. Every Organizer that receives reportable consideration is reported, regardless of the amount or the number of transactions.
(c) Duty to supply and correct data. The Organizer must supply the information required under § 14 PStTG and keep it accurate and current (see § 19.3). Where the Organizer fails to do so after two reminders and the expiry of the statutory period, the Operator is obliged under § 23 PStTG to withhold payouts to that Organizer or to close the Organizer’s account until the information is supplied.
(d) Notification to the Organizer. Two notifications are given. Before the Operator reports for the first time, it tells the Organizer in general terms that information about them is collected and reported under the PStTG, and provides the information the Organizer needs in order to exercise its data protection rights, in time to do so (§ 22 (1) PStTG). Separately, by 31 January of the year following the reporting period, the Operator tells each reported Organizer the specific information reported about them (§ 22 (2) PStTG). Both notifications are sent by email and shown in the venued-dashboard.
(e) Relationship to the rest of these Terms. This section does not make the Operator the seller of any Ticket and leaves § 14 and § 21.4 unaffected.
22. ORGANIZER LIABILITY & INDEMNIFICATION
22.1 Indemnification. The Organizer shall indemnify, defend, and hold harmless the Operator, its officers, employees, agents, and successor entities from and against any and all third-party claims, losses, damages, costs, and reasonable legal fees, and (to the extent that indemnification is lawful) any public-law penalty, arising out of or in connection with:
(a) the Event itself, including injury to persons, property damage, denied admission, evacuation, or any other operational incident;
(b) the Organizer's breach of these Terms or of applicable law;
(c) inaccurate, incomplete, or misleading Event Content;
(d) attendee personal-data handling outside the Operator's tooling;
(e) intellectual-property or personality-rights claims arising from Organizer-supplied Content;
(f) tax-authority claims (see § 21.5);
(g) third-party claims by attendees against the Operator that, on the merits, arise from the Organizer's conduct or from the Event itself.
(h) the Organizer's use of imported contact data contrary to § 20.10, including claims by the persons whose data was imported and proceedings by a supervisory authority;
(i) recording, filming, or photography at the Event contrary to § 20.11, including claims under §§ 22 f. KUG and Art. 6 GDPR;
(j) proceedings brought by a supervisory, tax, or consumer-protection authority, to the extent that they arise from Organizer-supplied Content or from the Event and that indemnification is lawful;
(k) any amount that a payment processor recovers, withholds, or debits from the Operator in connection with the Organizer's transactions, including chargebacks, payment reversals, a negative balance on the Organizer's connected account, and card-scheme fines.
22.1a Limits of the indemnity. § 22.1 does not extend to (a) liability of the Operator arising from its own intent or gross negligence, (b) any matter for which the Operator is liable without limitation under § 27.1, (c) Curated Listings under § 12A that the Organizer has not claimed, or (d) any fine or penalty imposed on the Operator where an indemnity would be unlawful or contrary to the purpose of the sanction. Where a claim arises partly from the Organizer's conduct and partly from the Operator's, the indemnity applies in proportion to the contribution of each.
22.1b Conduct of indemnified claims. Where a claim within § 22.1 is asserted against the Operator:
(a) the Operator notifies the Organizer in text form without undue delay, and a delay in notification reduces the indemnity only to the extent that it has increased the loss;
(b) the Organizer must confirm within ten (10) calendar days that it accepts the claim as indemnified, and the Operator may then require the Organizer to conduct the defence at the Organizer's cost, using counsel reasonably acceptable to the Operator;
(c) the Organizer must not admit liability on the Operator's behalf, and must not agree any settlement that imposes an obligation on the Operator, admits fault by the Operator, or is not accompanied by a full release of the Operator, without the Operator's prior consent in text form;
(d) where the Organizer does not confirm within the period in (b), or does not conduct the defence diligently, the Operator may conduct or settle the defence itself and recover its reasonable costs from the Organizer;
(e) the Organizer provides the information, documents, and witnesses reasonably required for the defence without undue delay; and
(f) the Operator may give the Organizer formal notice of the dispute (Streitverkündung, §§ 72 ff. ZPO), and the Organizer will not object to a joinder that is procedurally admissible.
22.1c Reimbursement, set-off, and security.
(a) Amounts owed under § 22.1 are payable within thirty (30) days of an itemised demand in text form.
(b) The Operator may set off any amount owed under § 22.1 or § 21 against any amount it owes the Organizer. The Organizer may set off only with a claim that is undisputed or has been finally determined by a court.
(c) Where there are objective grounds to doubt the Organizer's ability to meet its obligations under this § 22 (in particular an insolvency application or a rising rate of chargebacks), the Operator may require reasonable security, and until it is provided may suspend the sale of Tickets for that Organizer's Events under § 29.2.
22.2 Insurance. The Organizer alone decides on, procures, and maintains any insurance appropriate to its Events, including event-liability insurance (Veranstalterhaftpflichtversicherung) where that is required by law, by the venue, or by the nature of the Event. The Operator does not require, request, verify, or assess the Organizer's insurance, expresses no view on whether any cover is adequate, and assumes no duty towards attendees or any third party in relation to it. The absence, lapse, or inadequacy of insurance does not limit the Organizer's obligations under § 22.1.
22.3 Caps and carve-outs. The Organizer's indemnification under § 22.1 is not capped, except to the extent that German mandatory law restricts indemnification clauses against an entrepreneur (Unternehmer); statutory limits prevail where applicable.
22.4 Limitation of the Operator’s liability towards Organizers. This provision applies only where the Organizer is an entrepreneur (Unternehmer, § 14 BGB), a legal person under public law, or a separate fund under public law. It does not apply to Users who are consumers, for whom § 27 applies without this limitation.
(a) The Operator’s liability is unlimited in the cases listed in § 27.1 (intent, gross negligence, injury to life, body, or health, product liability, fraudulently concealed defects, and breached guarantees).
(b) For simple negligence the Operator is liable only for breach of a Kardinalpflicht within the meaning of § 27.2 and, in that case, only for the foreseeable, contract-typical damage, limited in the aggregate to the greater of (i) the total platform fees the Organizer paid to the Operator in the twelve months preceding the event giving rise to the claim and (ii) EUR 500 per calendar year.
(c) The Operator is not liable to the Organizer for loss of profit, loss of anticipated ticket revenue, loss of goodwill, or reputational harm arising from the Organizer’s own Event.
(d) § 27.4 (force majeure), § 27.5 (limitation period), and § 27.6 (mandatory law preserved) apply accordingly.
22.5 Co-organizers. Where two or more persons publish or hold themselves out as responsible for the same Event, each of them is jointly and severally liable (Gesamtschuldner) for the obligations in this Part D in respect of that Event. Internal apportionment between them does not affect the Operator.
22A. PLATFORM-TO-BUSINESS TRANSPARENCY (Regulation (EU) 2019/1150)
22A.1 Scope. This section implements Regulation (EU) 2019/1150 on fairness and transparency for business users of online intermediation services (the "P2B Regulation"). It applies where the Organizer is a business user within the meaning of Art. 2 No. 1 of that Regulation. Where it conflicts with another provision of these Terms in respect of such an Organizer, this section prevails.
22A.2 Changes to these Terms. Notwithstanding § 32.2, a change to these Terms that affects an Organizer takes effect no earlier than 30 days after notice is given by email and in the venued-dashboard. That period exceeds the minimum in Art. 3 (2) of the P2B Regulation. The Organizer may terminate before the change takes effect (§ 29.1), and may waive the notice period by express statement. A change is not applied retroactively to Events already published or Tickets already sold, unless the law requires it or the change is solely to the Organizer's benefit.
22A.3 Main parameters determining ranking. The order in which Events appear in search, in the feed, and on recommendation surfaces is determined mainly by:
(a) relevance to the individual User — interest tags, prior interactions, saved and dismissed Events, language, and similarity scores computed by the AI system described in § 9.1;
(b) proximity, at the coarse district level described in § 9.1, together with the filters the User has chosen;
(c) time — how soon the Event begins, and layering by day;
(d) properties of the Event itself — price, age limit, capacity, category, and how open entry is;
(e) completeness and quality of the listing, including whether it carries an image, a description, and accurate times; and
(f) an editorial state set by the Operator, which records that an Event has been reviewed and may adjust its weighting.
Relative importance: (a) carries the greatest weight on personalized surfaces and (c) on chronological ones; (f) operates as a filter and a modifier rather than as a primary sort; (e) matters most where (a) has little to work with, such as a new Organizer's first Event. Exact weightings change as the system is tuned and are not published, because publishing them would allow the ranking to be manipulated (Art. 5 (6) P2B Regulation).
22A.4 Ranking cannot be bought. The Operator does not sell placement, ranking, or editorial state. No payment, fee level, subscription, or commercial relationship of any kind affects where an Event appears. The editorial state in § 22A.3 (f) is set only by the Operator's own review; Organizers cannot write it, and that restriction is enforced in the Platform's access rules rather than by policy alone.
22A.5 Differentiated treatment. The Operator also publishes Events of its own and holds an Organizer account for that purpose. Those Events are ranked by the parameters in § 22A.3 like any other and receive no automatic preference; where the Operator applies an editorial state to its own Events it applies the same criteria it applies to others. The Operator does not give any Organizer access to data or to features that it does not make available on the same terms to comparable Organizers.
22A.6 Access to data. Through the venued-dashboard the Organizer can access, for its own Events, the attendee list and order records, sales and reach analytics, and an export of that data in a machine-readable format. The Operator does not give an Organizer personal data about Users who have not interacted with that Organizer's Events, and does not provide platform-wide data. What the Operator does with that data on the Organizer's behalf is governed by § 20A.
22A.7 Restriction, suspension and termination. Where the Operator restricts, suspends, or terminates an Organizer's use of the Service, it gives a statement of reasons on a durable medium before, or at the time, the measure takes effect (Art. 4 (1), (2) P2B Regulation). Where it terminates without cause, § 29.3 applies and 30 days' notice is given. No statement of reasons is given where a legal obligation prevents it, or where the Operator can demonstrate repeated breaches of these Terms.
22A.8 Complaints and mediation. The Operator is a small enterprise within the meaning of Art. 11 (5) and Art. 12 (3) of the P2B Regulation and is therefore not obliged to operate an internal complaint-handling system or to name mediators. It nevertheless handles Organizer complaints at organizers@venued.eu and aims to respond within five business days. Should the Operator cease to be a small enterprise, it will publish an internal complaint-handling procedure and name at least two mediators. Nothing in this section limits the Organizer's right to go to court, or the rights of representative organisations under Art. 14 of that Regulation.
PART E. CROSS-CUTTING
23. INTELLECTUAL PROPERTY
23.1 Operator IP. All Platform software, source code, designs, graphics, brand assets, trade marks (including "Venued" and the Venued logo), database structures, ranking algorithms, and documentation are owned by the Operator or licensed to the Operator. No Platform IP is transferred to the User by these Terms.
23.2 User content licence. The User retains ownership of their User Content. The Operator's licence under § 6 is not an assignment of ownership.
23.3 Trade-mark use. Use of "Venued" or the Venued logo by Users or Organizers in marketing materials requires the Operator's prior written consent, except for plain factual references (e.g., "Get your ticket on Venued").
23.4 Reverse engineering. Decompilation, disassembly, reverse engineering, automated scraping, mass extraction, framing, scraping APIs, or building competing services from Platform data is prohibited, except to the limited extent expressly permitted by mandatory law (e.g., § 69e UrhG for interoperability). For the avoidance of doubt, the prohibitions in this section bind Users and Organizers; they do not restrict the Operator's own compilation of publicly available factual information for Curated Listings under § 12A, which the Operator conducts in accordance with applicable law and the terms of the relevant sources.
23.5 Reference to Organizers. The Operator may name a current Organizer and display that Organizer’s name and logo as a reference on the Platform, on the Operator’s website, and in the Operator’s own marketing material, for the purpose of identifying the Organizer as a user of the Service. The Organizer may object at any time by writing to organizers@venued.eu, and the Operator will stop the use without undue delay. This provision does not permit any statement suggesting endorsement, partnership, or exclusivity, and does not extend beyond name and logo to other Organizer Content.
24. PREMIUM MEMBERSHIPS (VENUED PLUS)
24.1 The subscription. Venued Plus is not currently offered. This section takes effect only once the Operator activates it and notifies Users under § 32.2; until then no Subscription can be purchased and no fee is charged. When active, Venued Plus is an optional paid membership that unlocks additional features of the Service (the "Subscription"). The Subscription is offered on a recurring monthly basis at the price stated in the app at the point of purchase, including statutory VAT where applicable. The features included in Venued Plus, and the then-current price, are presented to the User before purchase and may be adjusted by the Operator for future billing periods in line with § 24.6. Subscriptions are available only to Users with a full account who are 18 or older.
24.2 Formation and billing. A Subscription contract is formed when the User confirms the purchase in the app and the User's payment instrument is successfully charged through the Operator's payment service provider. The Subscription renews automatically for successive periods of the same length, each charged at the start of the period, until cancelled. The Operator does not store full payment-card data; payment is processed by the payment service provider in accordance with § 25 and the Privacy Policy.
24.3 Cancellation and renewal. The User may cancel the Subscription at any time, with effect from the end of the current billing period, in the app settings or by writing to privacy@venued.eu. On cancellation the Subscription does not renew; access to Plus features continues until the end of the period already paid for. In accordance with § 312k BGB, the Operator provides an easily accessible cancellation function ("Vertrag hier kündigen") for Subscriptions concluded electronically. Fees already paid for the current period are not refunded on ordinary cancellation, save for mandatory statutory rights.
24.4 Right of withdrawal (consumers). A Subscription is a service contract subject to the 14-day right of withdrawal under § 355 BGB. The withdrawal period begins on conclusion of the contract. If the User expressly requests that the Operator begin providing the Plus features before the end of the withdrawal period and acknowledges that the right of withdrawal lapses upon complete performance, the right of withdrawal expires once the service has been fully performed (§ 356 (4) BGB). Where the User withdraws after performance has begun but before full performance, the User owes a proportionate amount for the service already provided (§ 357 (8) BGB). The statutory withdrawal instructions and a model withdrawal form are presented at checkout and are available at https://www.venued.eu/about/withdrawal.
24.5 Tax invoices. The Operator (as seller of the Subscription) issues invoices for Subscription fees as required by § 14 UStG. For the avoidance of doubt, the intermediary provisions in Part C (in particular § 14) apply to Ticket sales by Organizers and not to the Subscription, for which the Operator is the seller.
24.6 Price and feature changes. The Operator may change the Subscription price or the included features for future billing periods. Any increase in price or material reduction in features is notified to the affected User at least 30 days before it takes effect, by in-app notification or email, together with the right to cancel before the change takes effect; if the User does not cancel, the change applies from the next billing period.
24.7 Free tier preservation. Introduction or modification of Venued Plus shall not, by itself, remove from the free tier any feature that the User uses materially at the time, except with at least 30 days' prior notice and an opportunity to terminate.
24.8 Thirty-day satisfaction guarantee. In addition to the statutory right of withdrawal in § 24.4, and going beyond it, the Operator refunds the first Subscription period in full where the User writes to privacy@venued.eu within 30 days of first purchasing the Subscription and states that they were not satisfied. The refund is made to the original payment instrument. The guarantee applies once per User and leaves § 24.4 and any other statutory right unaffected.
25. THIRD-PARTY SERVICES
25.1 Reliance on third parties. The Service depends on third-party providers including, without limitation: Google Cloud and Firebase (hosting, authentication, push notifications, App Check), Stripe (Connect Standard, payment processing, optionally Stripe Tax), Apple Push Notification Service, Cloudflare (planned CDN/proxy), Sentry or equivalent (error monitoring). A current list is available in Privacy Policy § 7.
25.2 Outages. The Operator is not liable for outages, errors, defects, or data loss caused by third-party providers, except to the extent that the Operator failed to act with the diligence required by § 27 below in selecting or configuring the provider.
25.3 Third-party terms. Where a third party imposes terms directly on the User (in particular, the Stripe Connected Account Agreement and Stripe's terms for buyers), those terms apply between the User and the third party in addition to these Terms.
25.4 App stores. The Venued mobile application is distributed through the Apple App Store and Google Play. The following applies in addition to these Terms, and only to the application obtained from the relevant store.
(a) These Terms are concluded between the User and the Operator only, and not with Apple or Google. The Operator, and not the store operator, is solely responsible for the application and its content.
(b) The store operator has no obligation to furnish maintenance or support for the application.
(c) Where the application fails to conform to an applicable warranty, the User may notify the store operator, which may refund any purchase price paid; beyond that the store operator has no warranty obligation for the application. All other claims, losses, liabilities, damages, costs, and expenses attributable to a failure to conform to a warranty are the responsibility of the Operator.
(d) The Operator, and not the store operator, is responsible for addressing any claim by the User or a third party relating to the application, including product-liability claims, claims that the application fails to conform to a legal or regulatory requirement, and claims arising under consumer-protection or data-protection law.
(e) The Operator, and not the store operator, is responsible for the investigation, defence, settlement, and discharge of any third-party claim that the application infringes an intellectual-property right.
(f) The User represents that they are not located in a country subject to a comprehensive embargo and are not named on any prohibited-party list, as required by the store operator’s terms.
(g) Apple Inc. and Google LLC and their subsidiaries are third-party beneficiaries of this § 25.4 and, upon the User’s acceptance of these Terms, are entitled to enforce it against the User as third-party beneficiaries.
(h) The User must comply with the applicable third-party terms of the relevant store when using the application.
(i) This § 25.4 does not limit any mandatory statutory right of the User under German or EU consumer law, and § 27 continues to apply between the User and the Operator.
26. AVAILABILITY, MAINTENANCE & DISCONTINUATION
26.1 No SLA. The Operator does not commit to any specific uptime, latency, or availability target.
26.2 Maintenance. The Operator may perform planned and unplanned maintenance, updates, security fixes, and migrations at any time. Where planned maintenance is expected to materially affect Service availability, reasonable advance notice will be given where practicable.
26.3 Discontinuation. The Operator may discontinue the Service or any feature with at least 30 days' prior notice by in-app notification or email. During the notice period, Users may export their data in line with Privacy Policy § 10.
27. LIMITATION OF LIABILITY
27.1 Unlimited liability. The Operator is liable without limitation for:
(a) intent (Vorsatz) and gross negligence (grobe Fahrlässigkeit);
(b) injury to life, body, or health (§ 309 No. 7a BGB);
(c) liability under the German Product Liability Act (Produkthaftungsgesetz);
(d) fraudulently concealed defects;
(e) the breach of guarantees (Garantien) expressly given by the Operator.
27.2 Simple negligence. For damage caused by simple negligence (einfache Fahrlässigkeit), the Operator is liable only for the breach of an obligation that is essential for achieving the purpose of the contract and the fulfilment of which the User regularly relies on (Kardinalpflicht). In such cases, liability is limited to the foreseeable, contract-typical damage.
27.3 Excluded categories. Subject to § 27.1, the Operator is not liable for:
(a) acts or omissions of other Users, Organizers, attendees, or third parties, including criminal acts, harassment, theft, assault, or accidents at, before, or after Events;
(b) the conduct, safety, security, content, accuracy, or execution of any Event;
(c) injuries, losses, or damages occurring in off-platform meetings between Users;
(d) financial loss arising from a contract entered into between User and Organizer (including Ticket-purchase disputes), beyond the Operator's role as technical intermediary;
(e) loss of data caused by the User's failure to maintain backups or by third-party services covered by § 25;
(f) consequential, indirect, or incidental damage that is not foreseeable and contract-typical.
27.4 Force majeure. Neither party is liable for non-performance caused by events beyond its reasonable control (force majeure), including but not limited to natural disasters, pandemics, war, civil unrest, sabotage, government action, internet-backbone outages, third-party platform shutdowns, and large-scale infrastructure failure.
27.5 Limitation period. Save for cases under § 27.1, claims by the User against the Operator lapse 12 months after the User became aware, or should reasonably have become aware, of the relevant facts. Statutory limitation periods that cannot be shortened by contract remain unaffected.
27.6 Mandatory law preserved. Nothing in this section is intended to limit liability where such limitation would be invalid under §§ 307, 309 BGB or other applicable mandatory law.
28. INDEMNIFICATION BY THE USER
28.1 General indemnity. The User shall indemnify and hold harmless the Operator from third-party claims, including reasonable legal-defence costs, that arise from the User's:
(a) breach of these Terms;
(b) infringement of third-party rights through User Content (in particular, intellectual-property, personality, or privacy rights);
(c) breach of applicable law;
(d) misuse of another User's account, plus-one entitlement, or Ticket.
28.2 Co-operation. The Operator will notify the User of any indemnifiable claim without undue delay and provide reasonable co-operation. The Operator may, at its option, assume the defence at the User's expense.
29. TERMINATION
29.1 Termination by the User. The User may terminate this contract at any time by deleting their account in the in-app settings or by writing to privacy@venued.eu. The deletion process and 7-day cancellation window are described in Privacy Policy § 9.2.
29.2 Termination for cause by the Operator. The Operator may terminate this contract for cause without prior notice in case of material breach by the User, including but not limited to violations of § 7, repeated breaches of § 18, and chargebacks falling under § 17.4.
29.3 Termination without cause. The Operator may terminate this contract without cause with 30 days' prior notice by email.
29.4 Effects of termination. On termination:
(a) the licence in § 6.1 ends, subject to the propagation provisions in § 6.2;
(b) Tickets already issued and not yet voided remain valid in line with the Organizer's terms;
(c) any active Order in process is completed by the relevant payment processor;
(d) §§ 6.2 (residual licence), 12A.5, 14, 17, 20A (for as long as the Operator holds Attendee Data), 21.8, 22, 23, 27, 28, and 30 survive termination.
30. GOVERNING LAW & DISPUTE RESOLUTION
30.1 Governing law. This contract is governed by the law of the Federal Republic of Germany. Where the User is a consumer with habitual residence in another EU member state, mandatory consumer-protection rules of that member state remain applicable in line with Art. 6 Rome I Regulation.
30.2 Place of jurisdiction. Where the User is a merchant (Kaufmann), a legal person under public law, or a separate fund under public law, the place of jurisdiction for all disputes arising out of or in connection with this contract is Munich, Germany. For consumers, the statutory rules apply.
30.3 Consumer dispute resolution. The European Commission's online dispute resolution (ODR) platform was discontinued on 20 July 2025 and Regulation (EU) No 524/2013 was repealed by Regulation (EU) 2024/3228, so there is no longer a platform to refer to. The Operator is not obliged to and does not participate in dispute-resolution proceedings before a consumer arbitration board within the meaning of the Verbraucherstreitbeilegungsgesetz (VSBG). Consumers may contact the Operator directly under § 31 at any time; recourse to the courts is unaffected.
30.4 DSA out-of-court body. For content-moderation disputes only, see § 8.4.
31. CONTACT, COMPLAINTS & NOTICES
31.1 General contact. legal@venued.eu (legal); privacy@venued.eu (data protection); security@venued.eu (security incidents); organizers@venued.eu (B2B / Organizer matters); contact form at https://www.venued.eu/about/contact.
31.2 Response targets. We aim to acknowledge inquiries sent by email or contact form promptly, ordinarily within one business day. Notices of illegal content or infringement under § 8 and § 12A.5 are actioned without undue delay as set out in those sections. Binding statutory response deadlines (for example, under the GDPR or the DSA) apply where relevant and prevail over these aspirational targets.
32. CHANGES TO THESE TERMS
32.1 Right to amend. The Operator may amend these Terms in line with the principles set out in § 308 No. 4 BGB and § 313 BGB.
32.2 Notification. Material changes are notified to Users at least 14 days in advance by in-app notification or email, with a clear summary of the changes and a link to the new version. For Organizers who are business users, § 22A.2 applies instead and the period is 30 days, as the P2B Regulation requires a longer minimum than this provision gives.
32.3 Acceptance. Continued use of the Service after the effective date of the change constitutes acceptance of the amended Terms. If the User does not agree, the User may terminate the contract under § 29.1 before the effective date.
32.4 Minor changes. Editorial changes (typo corrections, clarifications without effect on rights or obligations, contact-detail updates) may be made without prior notice.
33. FINAL PROVISIONS
33.1 Entire agreement. These Terms, together with the Privacy Policy and the Impressum, constitute the entire agreement between the parties regarding the Service, and supersede prior agreements regarding the same subject matter.
33.2 No waiver. Failure or delay by the Operator in enforcing any right is not a waiver of that right.
33.3 Assignment. The User may not assign rights or obligations under this contract without the Operator's prior written consent. The Operator may assign rights and obligations under § 1.5.
33.4 Severability. § 3.4 applies to all provisions of these Terms.
33.5 Language and effective date. These Terms enter into force on the effective date stated at the top of this document. Earlier versions are archived at https://www.venued.eu/en/terms/archive.
APPENDIX 1 - PROCESSING SCHEDULE (§ 20A.11)
Controller: the Organizer. Processor: the Operator.
Subject matter of the processing. The hosting and processing of personal data of Buyers and attendees to the extent necessary to provide the Service to the Organizer, in particular the sale and issuance of Tickets, the management of Orders and attendee lists, admission control by scanning, and Event-related communication.
Duration of the processing. For the duration of the Organizer relationship, plus the retention periods stated in § 20A.9 and any longer period required by Union or Member-State law, in particular retention duties under the German Commercial Code and the Fiscal Code and the reporting duty under § 21.8.
Nature and purpose of the processing. Collection, recording, organization, structuring, storage, retrieval, use, transmission to the Organizer and to sub-processors, restriction, and erasure, for the purpose of providing the ticketing, attendee-management, and Event-communication functions of the Platform to the Organizer.
Categories of personal data. Name; email address; telephone number where supplied by the Buyer; Order data (Ticket type, quantity, price, plus-one details, discount code used, order and payment status, payment-descriptor reference); Ticket data (Ticket identifier, QR token, scan status, scan time, scanning device); answers given by the attendee to questions the Organizer configured at checkout; attendee-list visibility status; and Event-related communication sent through the Platform. Payment-card data is not processed by the Operator; it is processed by the payment processor as an independent controller.
Special categories of personal data. Not processed by default. Where the Organizer configures a checkout question that elicits data within Art. 9 GDPR (for example an accessibility requirement, or a dietary requirement that reveals a religious belief), the Organizer is responsible for the legal basis under Art. 9 (2) GDPR and must not collect more than is necessary for the Event; see § 20.4 and § 20A.2.
Categories of data subjects. Buyers of Tickets to the Organizer’s Events; persons who RSVP to those Events; plus-ones named by a Buyer; and attendees admitted at the door.
Sub-processors. As published in Privacy Policy § 7 and as governed by § 20A.5.
Transfers to third countries. As governed by § 20A.6.
Technical and organizational measures. As described in Privacy Policy § 13 and in Annex 2 to the Data Processing Agreement, and as governed by § 20A.4.